Design and development is well underway to build out the following features:
- A Wizard to migrate HCP client data and configuration to Support at Home.
- Adding the new user interfaces for funding type configuration
- Connectivity to the 15 APIs released by Services Australia, to create a complete B2G integration for all of Support at Home data.
- The new data structure for the Support at Home client statements
- Creation of the new database relationship between statements, purchase orders, schedules, product purchases and other transactions to create efficient and seamless workflows.
- The new budgeting tool for clients with income, expenditure and balances
- The new quoting tool for budget estimates
- The new care management budget tool allows you to monitor case management utilisation.
- Changes within the employee mobile application
- Changes within the client and family mobile application
- Report changes and new reporting features
- Integrations and exports
- HCP deprecation
What are we doing to make sure we are staying on top of the changes as they progress?
- We are a member of the Department of Health’s Digital Transformation Forum, where we meet fortnightly to discuss and help steer the technology aspects of the model.
- We are an Industry Associate with Ageing Australia (formerly ACCPA) and a member of the special interest groups.
- We are a member of the Medical Software Industry Association (MSIA).
- We attend the Services Australia software vendor webinars, where we have the opportunity to ask questions on specifications and integrations as well as be kept up to date with claiming changes.
- We attend tech talks held by the Department of Health to ensure we are across the latest industry information.
- We attend many state and federal industry conferences.
- We are on notification lists, and we check the Services Australia portal daily to ensure we receive the latest updates to documentation.
This project is our highest priority for this year, and we are coordinating our resources to ensure this project is successful.
Our internal Support at Home steering committee meets twice a week to ensure progression, and we have prioritised Support at Home development over all other enhancements.
We are aiming for the transition from HCP to Support at Home to be as seamless for our customers as possible, so we will also have a focus on automated data migration, user documentation, and delivering training to users.
We are holding webinars on our planning and development progress in the coming weeks, and we will be looking to hold group training sessions as we begin to make the functionality available.
We look forward to having Support at Home released and to having a successful and smooth transition for all of our providers.
If you want to hear more about our Support at Home functionality, click below to book a demo:
The Sandwai Team is thrilled to be exhibiting at the Aged Care Digital & Technology Transformation Forum! The event will take place at Accor Stadium, Eora / Sydney, on the 28th and 29th of May 2024.
Our team is looking forward to engaging with providers, industry partners, and thought leaders to discuss critical issues, innovative reforms, and the future of aged care. This forum is a significant opportunity to delve into the latest changes and strategies for digital transformation in aged care.
At Sandwai, we are committed to working closely with industry leaders to ensure that we are at the forefront of innovation and automation. Our goal is to continually enhance our service delivery capabilities, enabling our providers to deliver the highest quality of care.
Visit us at stand 22 to learn more about our software solutions designed to streamline operations, improve efficiency, and support exceptional care delivery.
Join us at the Aged Care Digital & Technology Transformation Forum, and let’s work together to shape the future of aged care!
See you at Accor Stadium, Sydney!
At Sandwai, we are continually looking at addressing the challenges providers face and are dedicated to creating solutions that optimise these tasks, alleviating the burden from providers so they can focus on what they do best – providing care.
One challenge many providers have shared with us is how time-consuming and complex DVA claiming can be, especially identifying the correct codes to claim.
Our team has invested significant effort in understanding the intricacies of the DVA claiming process, working closely with providers and government bodies to ensure our solution addresses their needs effectively whilst maintaining the highest level of compliance.
Our dedicated developers have delved deep into the requirements surrounding the DVA claiming process, exploring how to choose the appropriate codes and calculate core and add-on services for each claim while ensuring compliance is met.
Through this process, we’ve developed a smart algorithm that automatically generates compliant claim files, simplifying the entire process for providers. We’ve also integrated directly with Services Australia, enabling providers to claim more frequently and receive funds promptly.
If your team is facing challenges with DVA claiming or if you’d like to learn more about our approach, reach out to us. We’re here to support you every step of the way.
Do you know a provider in the home care and disability space seeking a leading software solution? Refer them to Sandwai and enjoy fantastic gifts!
Our referral program is open to everyone — from industry partners to our valued providers.
Referral Overview
Receive a $100 gift card EACH TIME you send us a referral!
When your referred provider join the Sandwai community, you can choose an ADDITIONAL reward, one of these amazing options:
Option 1: $500 Uber Eats gift card for an office lunch on us.
Option 2: 50% discount on your next monthly subscription payment.
It is that easy! Start referring and start enjoying the perks.
Your recommendations makes our community stronger.
Thank you for being a part of the Sandwai community!
How To Refer a Provider?
Send an email to sales@sandwai.com.au with the appropriate contact details within the organisation.
We will reach out to them to qualify your referral and that’s it! You’ll automatically receive the $100 gift card. We will keep you updated on how your referral progress and if they joined our community, you’ll receive a second gift!
*By participating in our referral program, you agree to the term and conditions.
Terms and Conditions
Eligibility:
The referral program is available to industry partners and Sandwai’s customers. Referrers must be associated with an aged care or disability care provider, be an existing customer, or a business partner. Referrers must be at least 18 years of age and follow Sandwai on LinkedIn.
Referrals:
An eligible referral is defined as an established business actively seeking a relevant aged care or disability care software solution. Sandwai will conduct validation to ascertain the eligibility of the referral and reserves the right, at its discretion, to deem a referral ineligible.
The second reward option is only available to existing customers. An existing customer is a home care or disability care provider that has a current and active subscription with Sandwai. Industry members can of course enjoy the first reward option.
Joining the Sandwai community means the business associated with the referral has started a subscription with Sandwai for the use of the software.
Rewards:
Rewards will be disbursed within 30 days of verification for successful referrals and converted customers. Rewards will be sent to the referrers affiliated organisation once the eligibility has been verified.
Duration and Responsibilities:
The referral program is an ongoing initiative and is subject to modification or termination by Sandwai at its discretion. For the latest updates on the program status, visit our website or contact our team on sales@sandwai.com.au.
General Conditions:
Sandwai reserves the right to disqualify any participant found violating the terms and conditions or engaging in fraudulent activities. Participants are accountable for any tax obligations arising from the rewards received through this program. In the event of disagreements or disputes, Sandwai’s determinations shall be considered final and binding.
There is no restriction on the number of referrals an individual or organisation may submit. However, the 50% discount on the next monthly subscription payment offered is capped at a maximum of $1,000 per referral.
The Sandwai Team is excited to be exhibiting at the ITAC (Innovation & Technology Across Care) Conference! Held at the Royal Pines Resort, Gold Coast on the 26th and the 27th of March 2024.
Our team look forward to meeting with providers, industry partners and thought leaders, to discuss important issues, reforms and the steps forward to redefine aged care.
As a software provider, we work closely with industry leaders to ensure we are moving forward and investing in innovation and automation to enhance our service delivery capabilities to better support our providers in their delivery of care.
Visit Booth 9 to learn about our software solutions and meet our team!
See you at ITAC 2024!
We are thrilled to release our latest major update: the Community Transport project!
Our team have been hard at work to bring you a unique project that enables providers to efficiently organise ride-sharing services, configure vehicles to meet capacity and client requirements, enable providers to share resources across home care and transport, and much more.
This great addition complements our existing home care and disability care features, creating a comprehensive solution for all of our valued clients.
Contact Sandwai to experience the power of seamless transport management with our innovative software.
Existing providers that want to learn more and explore how it can benefit your operations, reach out to our support team on 1300 795 133 and look for the new knowledge base articles within the Sandwai Guide.
New providers interested in scheduling a demo to experience our software and these features firsthand can reach us at 1300 795 133 or sales@sandwai.com.au or click below.
Stay Tuned for our next big project!
The Sandwai Team is excited to be exhibiting at the ACCPA National Conference – held at the Adelaide Convention Center from the 25th and the 27th of October.
As a proud Industry Member of ACCPA our team look forward to meeting with providers, industry partners and thought leaders, to discuss important issues, reforms and the steps forward to redefine aged care.
As a software provider, we work closely with industry to ensure we are moving forward and investing in innovation and automation to enhance our service delivery capabilities to better support our providers in their delivery of care.
We look forward to the ACCPA National Conference and meeting fellow industry members. Please feel free to drop by our booth (number 87) and say hi to the team.
Sandwai is a proud Industry Partner of the Aged and Community Care Providers Association (ACCPA).
The Sandwai team are excited to be a part of ACCPA as an Industry Partner and collaborating on important issues and sharing our knowledge and expertise on all matters regarding aged care.
If you are a provider looking to transform your digital operations and would like to learn more about Sandwai, please contact one of our friendly Sandwai representatives on 1300 795 133 or book a demonstration.
Telstra Community Care Software is closing down and providers have until March 2024 to make the transition.
Sandwai could be a good option for you! A single software ecosystem for all your home and disability care needs. Sandwai is an award-winning, purpose-built scheduling, client management and mobile solution designed for the home, community and disability care industry.
Offering an intelligent and intuitive approach to care management, Sandwai focuses on task automation, smart workflows and schedule optimisation. Boasting seamless integration between the Admin and Mobile Applications and an advanced integration engine that supports a best of breed approach to system architecture.
Get started with your move from Telstra TCM, Telstra HCM or Telstra ComCare
Reach out to us today to discuss further and schedule a demonstration on 1300 795 133, sales@sandwai.com.au or click below and we will give you a call.
The Sandwai Team are excited to be back on the conference circuit and will be attending the ‘34th ACSA National Summit – Aged Care 2.0: Getting It Right’, held at the National Convention Centre Canberra from 3 – 5 May 2022.
As a proud Industry Member of ACSA our team look forward to meeting with providers, industry partners and thought leaders, to discuss important issues, reforms and the steps forward to redefine aged care.
As a software provider we work closely with industry to ensure we are moving forward and investing in innovation and automation to enhance our service delivery capabilities to better support our providers in their delivery of care.
We look forward to the ACSA Summit and meeting fellow industry members. Please feel free to drop by our booth and say hi to some of the Sandwai team.
Sandwai acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
