Support at Home
Our Product and Development teams have been working hard to design and deliver Support at Home (SaH) functionalities to help our providers confidently navigate this transition period.
Our focus is on streamlining and automating the transition period and the management of Support at Home moving forward. From accurate budget forecasting and ongoing budget management, to simplified care management, fast invoicing and claiming, and automated daily tasks through B2G integration.
We would love to share with you a few key highlights of our Support at Home development:
Full B2G integration
To reduce manual work, we’ve built a connected solution to PRODA. This ensures that minimal manual data entry is required, while allowing providers to claim seamlessly without relying on CSVs.
We are proud to share that we received our Notice of Integration (NOI) in May 2025, with Sandwai being one of the first software vendors to achieve this milestone for Support at Home.
Key benefits:
- Real Time Data Sync: Client details, classifications, contribution percentage, and grandfathering rules are all updated automatically between Sandwai and PRODA.
- Easy Scheduling and Coordination: Approved services flow directly to Sandwai, preventing costly scheduling errors or confusion.
- Live Budgets: Budgets are always up to date and available for analysing and forecasting.
- Streamlined Claims: No CSV uploads needed! Claims flow directly from Sandwai, with all supporting documents included, making claims faster, easier, and with minimal manual intervention.
This gives providers peace of mind knowing that claims, budgets, and client data are always accurate, current, and easy to manage.
Key benefits:
- Full Visibility: See each client classification’s income, expenditure, and utilisation in real time.
- Streamline Onboarding: Quickly generate quotes tailored to clients’ classification and needs, with accurate budget utilisation and client contribution.
- Quoting & Modelling: Test and model service changes to assess feasibility before implementing them. Sharing quotes with clients to streamline the communication and approval process.
Budgeting & Quoting Tools
Building on our loved HCP budget banner, we kept the familiar functionality that providers know while enhancing it significantly and meeting the Support at Home requirements.
With the new tools, providers gain live visibility of each classification budget based on client services, products, and purchases. With the option to model a new service plan, share quotes with clients for approval, and easily onboard new clients with confidence.
Care Management Dashboard
Care managers work hard to support clients, and we want to make their job easier. That’s why we’ve created tools that streamline day-to-day tasks and give full visibility of everything needed to focus on client wellbeing.
The care management dashboard is designed to help care managers track clients from both a budget and care perspective, while simplifying task management and compliance.
Key benefits:
- Service Delivery Branch Budget View: See exactly how your care management budget is tracking – what’s been claimed, what’s available and what’s still to come.
- Exception Reporting: Quickly identify and resolve issues and easily identify clients who did not receive care management time.
- Utilisation Insights: Access a variety of dashboard views, filter by care manager, service branch, or client situation for faster identification and easier management.
- Streamline Tasks: Record care management time in just a few clicks and set automated reminders for tasks.
Key benefits:
- Less Manual Work & Fewer Mistakes: Migration is automated, so you don’t need to worry about re-entry or errors.
- Ease of Mind: Sandwai takes care of the majority of the work for you.
- Prepare Ahead of Time: Design and test your configuration early for a smooth transition.
- Full visibility of Progress: A transition dashboard keeps providers informed of where things stand – both with Sandwai’s development and their own setup.
Data Migration
We know that one of the biggest tasks and concerns providers have right now is how to manage the migration to Support at Home (SaH). Our priority has been to remove stress and simplify this transition.
To do that, we’ve built a data migration toolkit that automates the process end-to-end. Client service plans and budgets will be converted automatically to SaH from the 1st of November.
We’ve also released tools to help providers prepare early, with the ability to set up service linkage and design workflows in advance, reducing the pressure of looming deadlines.
Sandwai's main aim is to help as many Home Care providers across Australia to support clients at ease and maximise efficiency.
We would love to help you too!
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